Manage customer accounts with Tempo Timesheets and JIRA

Get more information about tempo timesheets

Interested in learning more about Tempo Timesheets? Check out our webinar «Tips and tricks to get started with Tempo Timesheets» and our helpful Tempo resources. Or, consider booking a demo to see Tempo in action!  

For overview information on Tempo’s products, and quick links to some of the most frequently-used, early engagement content, have a look at the Tempo Welcome Center. 

Get valuable insights with tempo reports

Once your employees have filled out their timesheets, you will have a lot of data to sift through — large companies can generate hundreds of thousands of time records. Tempo reports are a powerful tool designed to make the information manageable.

So what exactly can you do with Tempo reports? Here are a few examples:

Related article:A simple guide to Tempo Reports

Related webinar:Unlock the secrets of time tracking: How Tempo reports help you understand your business and bill customers 

How does tempo timesheets compare with native jira time tracking?

Jira includes a built-in time tracker. If it doesn’t meet your needs, you can install Tempo Timesheets to extend the functionality.

Here’s how Tempo Timesheets compares with native Jira time tracking:

 Native Jira time trackingTempo Timesheets
Reports
Exports
Rest APIs
Permissions
Calendar integrations
Tracking billable time
Approval workflows
Cost center accounting
Multiple ways to track time
Worklog attributes
Workload and holiday configuration
Real-time tracker
View worklog restrictions
Locking time periods
Email reminders
Tracking capitalized/operational work
Vacation planning
Gadgets
Integration to third-party app vendors
Automation

Jira’s native time tracking functionality has features that include simple reports. For basic use, they can be helpful, but to get more sophisticated data, reports from Tempo Timesheets are necessary. Tempo also offers more exporting options, as well as more comprehensive and better consumable APIs when it comes to time tracking features. It has more advanced permissions with team-based access controls. 

Managing tempo accounts

View of Tempo Accounts dashboard in Tempo Timesheets

Whether you’re interested in tracking work efforts for billing, accounting, budgeting, or forecasting, Tempo Accounts enhances your ability to keep your business initiatives intact.

Related article: A quick and easy introduction to Tempo Accounts

Painless time tracking in jira with tempo timesheets

Project teams are working on a variety of tasks on any given day. On some days, you may be aware of exactly what your team members are doing. But on the more hectic days, you may not have a clue. For those who want a high-level overview of activities and progress across their organization, this information may be scattered in spreadsheets or worse — nowhere. When a project comes in wildly over budget, stakeholders may have some explaining to do.

You may be missing out on important resource issues and other organizational data, which, if you were adequately informed about them with real-time insights, you’d be armed with the ability to immediately mitigate. The lack of centralized data and visibility may become a liability as your business scales. With JIRA, your team can outline projects and track work on deliveries. On top, Tempo Timesheets extends JIRA allowing your teams to plan, track and log work on issues associated with their projects, and helps all teams all stakeholders to keep track of estimates versus actuals.

Atlassian has created three purpose-built solutions (JIRA Software, JIRA Service Desk, and JIRA Core) so every company can have a single source of truth across all project teams. Let’s take a closer look at how Tempo Timesheets seamlessly integrates with JIRA to benefit all organizational stakeholders, including software teams, service teams, and core business teams like operations, finance, legal, HR, sales, and marketing that manage projects and tasks.

Time tracking is the simplest, single best thing to improve the ability of executives, account managers, team leads, and teams to help business accelerate growth. Time tracking is essential for those who are working in an professional services environment or organizations in general who need to keep track of their billed hours. Tempo Timesheets helps businesses manage the work efforts spent on their projects and activities that fall within a portfolio, and better plan for future projects using historical data from previous projects. For a software team, it might include how much time is spent completing a story or fixing a bug. For a marketing team, that might include knowing how much time was spent working on a campaign or on other marketing initiatives.

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When every project team within an organization is tracking time in the same manner using the same tools, executives and managers can more easily roll-up that information to gain better insights on resource allocations, efficiency, productivity, and the overall state of organizational initiatives.

How Tempo Timesheets benefits executives

Time tracking gives c-levels the ability to determine whether organizational activities are delivering value by demonstrating specifically what their teams have been working on, the outcome of that work, and whether that project work aligns with strategic goals. They can gain accurate insights on whether more time is spent on operational efforts versus on building the business and accelerating growth.

Executives can also focus on keeping employees happy and nurturing a work-life balance that aligns with their company values. Tracking means facing the reality that not all goals can or should be a simultaneous priorities, and being able to identify project teams that are pushed too hard.

Executives can gain high-level and detailed snapshots of their organization’s time utilization and resources with advanced timesheet and report views. Tempo’s gadgets provides them with real-time data to help identify your largest customers and accounts, designate and monitor account budgets, identify trends and issues, uncover new insights, and fine-tune operations to meet business goals.

With the Advanced Timesheet users can select previously created JIRA Issue Filters and display them. By doing this you’ll show issues that have logged time within a selected period. By using these types of filters, team leads and Scrum Master can easily access their teams data faster and more efficiently than ever before.

advancedtimesheet

The total hours gadget shows executives how their organization is spending it’s time. The total hours of the organization is broken down into categories and executives can see how much time is being spent in each category.

workedhoursbycategories

How Tempo Timesheets benefits account managers

Account managers need to consider factors such as billable hours, timely execution of projects, accountability, workload assignments, and the availability of resources to handle projects in the pipeline. With time tracking, account managers can better plan, track, and adapt company resources. The Accounts feature in Tempo Timesheets offers businesses the option to break down every business operation to account for every dollar earned and spent to achieve their results. This feature was specifically created with the means to map Tempo to an external accounting system in mind.

Account managers can gain better, holistic overviews of how customer account information by setting up monthly or custom account burn-up charts and display the progress of hours worked by an account and its budget, or create advanced reports using Excel, PDF, or Confluence.

When team members are more apt to log work in real-time, managers have more real-time info that they can share with their customers.

The account by hours gadget enables account managers to see how much time is being spent on each individual customer. Here we can see how much time has been spent on development that’s billed by the hour to a customer, CloudBay, and how much time has been spent on service.

accounthoursbycustomer

Account managers can also see the total amount of hours that have been spent on working for different customers with the total hours gadget.

totalhoursbycustomerlist

With the Account Timesheet account managers can easily report on customer accounts and get a breakdown on billable hours for an entire account for invoicing. See how resources are being spent on certain accounts whether it’s an account within your own organization or for customers.

accounttimesheet

How Tempo Timesheets benefits project managers and team leads

Project managers and PMO are tasked with managing team resources, scheduling, and budgets. Without a centralized overview of what their team is working on, they cannot accurately measure estimates versus actuals and keep their teams focused on progress. Manual time tracking in spreadsheets is not only a hassle, but can lead to inaccuracies and data that isn’t in sync with the overall budget. Tracking project team work can also help managers make a business case for new hires.

Tracking work centrally in JIRA with one tool helps generate greater visibility, which means that team leads and managers can have more realistic expectations about their teams, and that other organizational stakeholders can remain better informed about a project’s progress. Time tracking also leads to more accurate estimates with future forecasting, and is critical for accurate customer billing.

With Tempo Timesheets, you can plan time for JIRA issues (tasks) and create flexible reports that help to monitor their progress. Visualize team and project resources with our Tempo gadgets features to identify resource shortages and monitor your team’s availability and momentum.

Team leads can set up projects for common work time that is not directly working on a specific project, such as sick time, vacation time, parental leave, meetings and plan work on those issues and all employees can track their time spent on those issues.

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The Project Timesheet, which is useful for project management purposes, allows project managers to get a snapshot of a given project’s progress and view the commitment capacity of each contributing user. Quickly view all team members working on a particular project and see what issues they’ve been working on from day-to-day. Determine where efforts are being spent and make sure that resources are being spent on the right projects.  Project managers can also create a report on each particular project.

ProjectTimesheet

projectreport

How Tempo Timesheets benefits team members

Time tracking is about change and awareness. When we see how we spend our time, we can better understand how we can improve our use of it. A culture that encourages this awareness means that project managers are less likely to place arbitrary or unrealistic demands on team members if they’re armed with better data to help them make more accurate forecasts. It also means that team members who track time have a better understanding of how long certain work efforts take them, which increases the likelihood of success across the board.

Tempo Timesheets makes time tracking in JIRA painless, whether it’s logging time directly from the JIRA issue, using the worklog calendar, the user timesheet, the real-time tracker, logging work from an agile board or using the Tempo Timesheets mobile app for those working away from their desktops.

Tempo Timesheets’ worklog calendar is designed to make tracking and managing work efficient and hassle-free. Team members can view their entire work week at a glance, and get clear overview of how work is progressing and what is left to do. The Time View in the worklog calendar allows users to log work with a start time and get a better view of any overlaps or gaps in their timesheet and easily correct them. Users can easily customize the suggested issues on the sidebar. With the sidebar users can easily customize the issues being shown, or see the recently worked on and watched issues by default.

The User Timesheet is another way for people to log their work. Users can view their timesheet by day, week, month or a custom period, depending on their needs. The issues shown in the User Timesheet can be customized with a JIRA filter.

usertimesheets

When users guesstimate how much time has been spent working on JIRA issues, that can lead to inaccuracies, loss of time due to having to re-track their time, and even revenue loss if billed customer hours come up short. Tempo Timesheets’ Real-Time Time Tracker eliminates error and the need for users to calculate their work, by doing it for you in real time.

Tempo Timesheets goes mobile

The era of traditional office hours and brick-and-mortar businesses are evolving to more flexible work schedules and remote offices. Work is no longer a physical place one needs to go to, but rather, it is something you do.

We’ve extended Tempo Timesheets to mobile devices (Android and iOS) so that all team members can track their time in JIRA from any device, not just from their desktop, making it even easier to keep track of projects and work.

Start your free 30-day trial of Tempo’s Jira time tracking software today!

TRY TEMPO TIMESHEETS FOR FREE

Reasons to track time

If you’re working in Jira, you may wonder whether you and your team should be tracking time. Do the benefits outweigh the costs? Will tracking time pay off, and if so, how? 

There’s no doubt that tracking time with software brings a lot of valuable insights into your company’s workings. For starters, it enables you to see the total hours logged on a project or issue in Jira.

By tracking time, you have visibility into the size, scope, and resource commitment for each project.

There are other great reasons to track time. These include the ability to:

  • Make better estimates

Estimate the length of an upcoming project easily by looking to comparable projects with their time tracking data as a reference. 

  • Send accurate, detailed invoices

Give clients an hourly breakdown of billable time, which they will appreciate. 

  • Use time tracking reports to apply for tax credits

Many companies miss out on tax credits every year. Time tracking can be used to  support your claim. 

  • Track productivity and efficiency

We can always be more efficient in our work. With data-driven decision-making, it’s possible to track and potentially increase productivity. 

There are lots more reasons to invest in time tracking software if you’re working in Jira. Armed with detailed data, it’s easy to reallocate resources, proactively manage commitments, and focus on commercially viable projects. The result is increased project revenue and faster time to profitability.

And who doesn’t want that? 

So why should you track time with tempo?

There are several reasons why Tempo Timesheets is worth the commitment. You can accomplish many things by tracking time with Tempo, including:

  1. You can forecast how long it takes to complete projects and improve estimation accuracy.

    It’s common to underestimate the amount of time a project will take. With the data provided by Tempo Timesheets, you can assess how long it will take to finish a given assignment. You will have a basis for projections and can set more reasonable deadlines.

  2. You can get valuable insights.

    It’s not easy to navigate all the information contained in time tracking unless you have the right tools. In this case an Excel sheet isn’t going to cut it. With Tempo Reports, you can learn all kinds of valuable things about your business, from how much time you’re investing in projects to how many hours your company devotes to meetings. 

  3. You can build reports to support r&d tax refunds.

    Having Tempo Timesheets means you can use the reports to support R&D tax refunds. By using Tempo Accounts to group time spent within the organization into spending categories and cost centers, you’ll benefit your accounting at the end of the year. Then it’ll be easy to see where your company’s efforts are going.

  4. You can track capex and opex.

    Similarly, Tempo’s easy time tracking means you can measure and report on CAPEX and OPEX with precision. All you have to do is set up Tempo Accounts to more easily organize work into categories.

  5. You can track billable hours.

    One of the most common reasons for using software like Tempo Timesheets is to track billable hours. This functionality can really come in handy for quickly invoicing customers with an accurate amount of time. If you need to gather data to send out invoices for work done by your company, Tempo can help. What’s more, once you have identified which client creates the most non-billable hours, you can address the problem, whether that means changing the pricing on projects or reconsidering your relationship with the client.

Some other useful features of tempo timesheets

Tempo Timesheets has a lot of other convenient functionalities, which include:

What is tempo timesheets?

Tempo Timesheets is a time tracking and reporting solution that seamlessly integrates with Jira to help teams and managers track time for accounting, CAPEX, payroll, billing, compliance, enhanced efficiency, and forecasting.

You can build reports to support r&d tax refunds.

Having Tempo Timesheets means you can use the reports to support R&D tax refunds. By using Tempo Accounts to group time spent within the organization into spending categories and cost centers, you’ll benefit your accounting at the end of the year. Then it’ll be easy to see where your company’s efforts are going.

You can forecast how long it takes to complete projects and improve estimation accuracy.

It’s common to underestimate the amount of time a project will take. With the data provided by Tempo Timesheets, you can assess how long it will take to finish a given assignment. You will have a basis for projections and can set more reasonable deadlines.

You can get valuable insights.

It’s not easy to navigate all the information contained in time tracking unless you have the right tools. In this case an Excel sheet isn’t going to cut it. With Tempo Reports, you can learn all kinds of valuable things about your business, from how much time you’re investing in projects to how many hours your company devotes to meetings.

You can track billable hours.

One of the most common reasons for using software like Tempo Timesheets is to track billable hours. This functionality can really come in handy for quickly invoicing customers with an accurate amount of time. If you need to gather data to send out invoices for work done by your company, Tempo can help. What’s more, once you have identified which client creates the most non-billable hours, you can address the problem, whether that means changing the pricing on projects or reconsidering your relationship with the client.

You can track capex and opex.

Similarly, Tempo’s easy time tracking means you can measure and report on CAPEX and OPEX with precision. All you have to do is set up Tempo Accounts to more easily organize work into categories.

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Для сервера

Когда вам необходимо обеспечить безопасность и адаптацию среды, вы можете рассчитывать на решения Tempo, обеспечивающие все необходимые вам функции.

Для центра хранения и обработки данных

Когда ваше растущее предприятие требует обеспечения высокой эксплуатационной готовности системы, решения Tempo позволяют справиться с такой нагрузкой.

Calendar integrations for jira

Here at Tempo we love this feature because it makes logging time every day much easier. Calendar integrations are available with Google Calendar and Microsoft 365 calendar. With this feature, there’s no need to remember the specifics of your schedule or manually enter meeting times.

When you sync your calendar with Tempo Timesheets, you automatically fill your timesheet with all of your listed meetings. Your scheduled appointments are shown in My Work and with just one click you can turn each calendar event into a time record. Bonus: if you add the Jira issue key in the title of your event, Tempo will preselect the issue in the time record when you’re ready to log time. This integration is available for Tempo Cloud for Jira.

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